About the Job The NOC and Project Administrator provides daily support to multiple client relating to issues/concerns of existing IT-related systems and new system implementations and upgrades. They will assist in handling troubleshooting, and resolving tickets as an escalation point for a multiple tier help desk. Administrators are key contributors in the success of our…
General Summary: The Service Desk Technician role is typically an entry level with less than two years of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating…
Using technology in any business is an absolute necessity in the modern world. For this reason, most larger businesses employ CIOs to oversee the technical aspects of business, ranging from purchasing to implementation and maintenance. While this may work for large corporations, many smaller businesses find themselves without a single, dedicated IT professional on staff,…
When is the worst time to decide you need a new car? It’s probably when you’re on the side of the road in your old, broken down clunker that just won’t run anymore. Hopefully, you’ve never experienced that before. Unfortunately, businesses often find themselves in that exact situation when it comes to their computer systems.…
If you own or run a small business you know, better than anyone, that it’s not easy work. It takes a lot of time and energy to meet the demands expected of you every week. That’s why certain aspects of running a business, such as cybersecurity, often take a backseat to other, more urgent issues.…
When you think of a hacker frantically tapping away in a dark room, who do you think he’s targeting? Banks? The government? Try healthcare information. 2018 saw three times as many healthcare-related cyberattacks as the year prior, and 2019 is holding onto that momentum. Healthcare breaches are much larger in scope than we imagine. While…
From a technology standpoint, there’s never been a better time to be alive. Chatting with people for free all across the world or opening your front door at home while in a business meeting, it seems that our interconnected world has unlimited possibilities. Sadly, that can go really wrong when people with less than pure…
With the coming Windows 7 end of life, owners of computers that use the popular OS will need to take action of some sort. We’ve heard plenty of reasons why people have been dragging their feet, everything from financial burdens to just plain stubbornness, but there is one very real reason for some to be reluctant to…