About the Job
The Senior Systems and Network Consultant provides daily support to multiple client relating to issues/concerns of existing IT-related systems and new system implementations and upgrades. They will assist in handling troubleshooting, and resolving tickets as an escalation point for a multiple tier help desk. Systems and Network Engineers are key contributors in the success of our NOC and Network Project Installations. This is achieved by ensuring client satisfaction throughout the project and by using years of experience to follow best practices.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously.
Excellent listening and communications skills, both verbal and written.
Work collaboratively in a team environment
Strong customer relationship skills.
Organized, detail-oriented and self-motivated.
Ability to provide and maintain detailed documentation on each job.
Ability to successfully train the client on the new solution(s) implemented.
Problem-solving abilities and ability to meet reasonable deadlines.
Ability to build positive and collaborative relationships.
Willingness to develop professionally.
Ability to work with little supervision and manage a project team.
Provide leadership during service disruptions
Participate in scheduled monthly maintenance during off-peak hours and occasional off-business hours
Proactively identify opportunities for continuous improvement.
Candidate must be able to follow defined procedures and have a fine attention to detail
Participate in on-call rotation
Associates degree or higher related to Information Technology preferred
5+ years of Systems and Network installation and administration
Managed Service Provider, multi-tenant, or consulting experience desired
Significant Experience with the following technologies:
Windows Server and Active Directory environments
Microsoft Exchange and Office 365
Enterprise storage and SANs and related storage protocols including ISCSI and NFS
Cisco and Fortinet security products
Cisco and HPE routing, switching, and wireless
Enterprise storage vendors including NetApp, HPE, and EMC
Cisco iWAN experience
Cisco UCS experience
Cisco, ShoreTel, and Mitel telephony
Interested? Send your cover letter and resume to firstname.lastname@example.org.