Professional Services Engineer
About the Job:
The Professional Services Engineer provides daily support to multiple clients relating to issues/concerns of existing IT-related systems and new system implementations and upgrades. They will assist in handling troubleshooting, and resolving tickets as an escalation point for a multiple-tier help desk. Professional Services Engineers are key contributors to the success of our Systems & Infrastructure Project Installations. This is achieved by ensuring client satisfaction throughout the project and by using years of experience to follow best practices.
Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to prioritize tasks and work on multiple tickets and/or projects simultaneously.
- Excellent listening and communications skills, both verbal and written.
- Work collaboratively in a team environment
- Strong customer relationship skills.
- Organized, detail-oriented, and self-motivated.
- Ability to provide and maintain detailed documentation on each job.
- Ability to successfully train the client on the new solution(s) implemented.
- Problem-solving abilities and ability to meet reasonable deadlines.
- Ability to build positive and collaborative relationships.
- Willingness to develop professionally.
- Ability to work with little supervision and manage a project team.
- Provide leadership during service disruptions
- Participate in scheduled monthly maintenance during off-peak hours and occasional off-business hours
- Proactively identify opportunities for continuous improvement.
- Candidates must be able to follow defined procedures and have fine attention to detail.
Qualifications:
- An associate degree or higher related to Information Technology preferred
- 5+ years of Network installation & administration
- Systems installation & administration
- Managed Service Provider, multi-tenant, or consulting experience desired
- Cisco & Fortinet security products
- Cisco, Fortinet & HPE routing, switching, & wireless
- Cisco & Fortinet SDWan experience
- Cisco UCS experience
- ShoreTel, & Mitel telephony
- Enterprise storage vendors including NetApp, HPE, & EMC
- Windows Server & Active Directory environments
- Microsoft Exchange & Office 365
- Enterprise storage, SANs & related storage protocols including ISCSI & NFS
- VMware vSphere
Job Type: Full-time
Pay: $60,000.00 – $115,000.00 per year*
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